Communication Skills

Communication Skills

Communication is the essence of all successful businesses. From the top of the hierarchy to the bottom, or across a flat structure, strong communication can help businesses achieve new heights. But for this to occur, the staff themselves need to have strong communication skills.

In this blog, we will be covering the types of communication skills required in a successful business along with the ways that communication skills can be developed through your studies.

Active Listening

Active listening is an important component of building strong relationships within an organisation and with clients. Active listening is not just hearing the words that come out of another party – it is also about understanding their thoughts and feelings. With strong active listening skills, you can ensure problems are solved efficiently and that the business’s goals are achieved. Active listening is an important part of your education. From when you participate in presentations, speak with your classmates or teachers, you are developing your active listening skills. Even during lectures or tutorials, a simple smile or nod when someone says something shows that you are actively listening to them.

Negotiation

Negotiation occurs more than you realise in a business. When you are trying to achieve a business goal, you may need to negotiate with internal and external stakeholders. If you are working on a contract to get something sorted for the business, then through negotiation, you can make sure you get the most value out of the contract. Within an organisation, you can use negotiation to resolve conflicts or to deliver an outcome that benefits all parties. SIBT’s Diploma of Media and Communication has an elective unit called ‘Reasoning and Argument’, where you can learn the fundamentals of negotiation for use in your future career.

Cross-Cultural Communication Skills

In a business, you will meet a variety of people with different backgrounds. They will be of a different age, gender, nationality, and have a different working style to you. Having strong cross-cultural communication skills means that you are able to adjust so that you can improve your communication with others. This helps to build a work environment that everyone enjoys being a part of, it prevents and resolves conflicts, while it can also expand your network. When you study on campus, you are surrounded by a diverse group of people. Whether you in a group task with international or domestic students, they each have a diverse background and through your interactions with them you are building your cross-cultural communication skills.

At Sydney Institute of Business and Technology, you are able to develop these three core communication skills. By studying on campus, you are interacting with multiple students and teachers, so that you can build on your active listening, negotiation, and cross-cultural communication skills. A Diploma of Media and Communication lets you study reasoning and argument, cross-cultural communication, international communication, language, and writing and research. These units help you develop your communication skills.