NEXT INTAKE STARTS MARCH 2026.
As an international student under the age of 18, your safety and wellbeing are our highest priority. You have access to dedicated staff, emergency contacts, and a range of support services designed to help you feel safe, supported and confident while studying in Australia. If you ever feel unsure, worried, unsafe or unwell, please reach out. We are here to help.
Immediate danger: Call 000
This connects you to police, fire or ambulance services.
Mental Health Access Line: 1800 011 511
24/7 SIBT Emergency Support: 0490 287 531
This number is available after hours, on weekends and during public holidays.
On-campus support (Monday–Friday, 9 am–5 pm):
Reception: (02) 8236 8037
Student Services: Level 4, Sydney City Campus
If you experience or witness actual or suspected sexual, physical or other forms of abuse—or if something simply does not feel right—you can report it to:
All concerns are taken seriously. You will not be in trouble for speaking up, and information is kept confidential unless action is required to keep you safe.
Your Under 18 Coordinator is a qualified student counsellor and is your main point of contact for personal matters, emotional support, safety concerns and homestay issues. As part of your CAAW obligations, you will meet regularly with your coordinator during the session. You can also request an appointment at any time.
To book: https://calendly.com/student-services-teams
Support available includes:
If you are unable to contact your coordinator via email, visit the Student Services counter on Level 4 or call reception on (02) 8236 8037.
If you are feeling unwell or need medical advice, you can visit a local doctor (GP). Student Services can help you find a clinic and book an appointment. Your Overseas Student Health Cover (OSHC) will usually cover standard medical consultations.
For urgent medical matters, call 000.
Healthdirect provides information on non-critical and critical health concerns. They are available 24/7 and looked after by nurses
If you experience any physical harm, sexual assault or health-related emergency, please contact us immediately so we can support you and help you access the appropriate services.
Academic support is available both on campus and online. This includes:
You can book an appointment online or visit Level 4 for support.
Many international students take casual or part-time work. It is important to understand your workplace rights. International students have the same legal protections as all other workers in Australia. Key points include:
For assistance:
Fair Work Ombudsman Infoline: 13 13 94
Website: fairwork.gov.au
If you require legal advice or support, Student Services can help you connect with:
These services can assist with workplace issues, tenancy problems, safety concerns and general legal questions.
Under 18 Coordinator / Student Services
Location: Level 4, Sydney City Campus
Phone (business hours): (02) 8236 8037
Emergency (after hours): 0490 287 531
Email: contact us via your SIBT student email account
We are here to support you throughout your studies. Please contact us if you need help with anything relating to your safety, wellbeing or academic progress.
